Our approach

Our sustainability agenda is built on the United Nations’ 17 Sustainable Development Goals (SDG), with a focus on four of them: clean water and sanitation, decent work and economic growth, responsible consumption and production as well as climate action. We feel that these four SDGs enable us to truly contribute and make a difference. Furthermore, these four SDGs are aligned with our four strategic pillars: employees, customer experience, products and services and operational excellence. Our sustainability agenda supports our strategy implementation.  

We renewed our internal sustainability operating model in 2020. The Executive Committee and the Board of Directors together continue to oversee the sustainability agenda. The Executive Committee approves any updates to the sustainability agenda and targets. A sustainability leadership team was established to engage all relevant stakeholders in leading and executing sustainability topics. This team is responsible for developing our sustainability agenda and target setting, common development projects, as well as function-level annual planning and budgeting. The Group steers and coordinates sustainability work, while the segments are responsible for executing different actions.


Our sustainability agenda is built on selected UN SDGs